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HS&E Exam Policy

Сandidate’s responsibility arrives at the Test Centre 15 minutes before the Test time. CITB test centres will accept no responsibility for candidates who arrive late or fail to arrive (example: weather conditions, failure of transport or any other circumstance).

Candidates are required to bring originals one form of identification. Photocopies of ID will not be accepted. If You do not bring suitable ID You will not be allowed to take the Test.

  • A valid passport with a photograph and signature (no more than 6 months out of date).
  • A valid UK only driving licence with a photograph and signature (no more than 6 months out of date).

If a candidate does not have one of these he or she will need two items of valid ID (no more than 6 months out of date), one from List A and one from List B below:

List A

  • Non UK Driving Licence
  • Passport without signature
  • Work ID Card
  • EU Country ID Card
  • CITB Scheme Card
  • Student ID Card
  • Citizen Card
  • Trade Union Card
  • British Armed Forces Card

List B

  • Proof of Age Card
  • Young Scots Card
  • Credit Card
  • Debit Card
  • Paper Driving Licence
  • UK Travel Document
  • Inland Revenue Card
  • National Insurance Card / HMRC letter
  • B79 Notification of Discharge Letter
  • Bank Statement
  • Building Society Passbook
  • Cheque Guarantee Card

Re-schedule Policy

If the candidate wishes to reschedule the test the candidate must do this at least 1 week (178 hours) hours before the scheduled test date and time. Any reschedules made via our telephone booking line will incur a £20 reschedule fee.

JUKA Cancellation Policy

Your Right to Cancel. If the Test is cancelled without giving 178 hours’ notice, You will not get a refund. A refund will be paid for cancellations outside of the 178 hour notice period using our telephone booking line, but will incur a £40 administration fee. A full refund will be paid for test cancellations outside of the 178 hour notice period. Refunds will be made by crediting credit/debit cards or by cheque and will be made within 30 days of receipt of a valid request.

CITB’s right to cancel

CITB reserves the right to cancel (including cancellation on the day of the Test) if the Test Centre experiences a problem outside their control (including but not limited to electricity failure, security alert) and in such circumstances You will be offered an alternative Test date.